By Frank Keuper, Christian Oecking, Andreas Degenhardt, Anjali Arya, Markus Böhm, Bhaswar Bose, Laurent Cerveau, Petra Endholz, Freddie Geier, Maximo Romero Krause, Helmut Krcmar, Stefanie Leimeister, Irvathraya Madhukar, Benedikt Martens, Christoph Riedl, B
A couple of eminent authors look at elements of program administration from more than a few useful and theoretical views and current attainable suggestions for present demanding situations, demonstrating the shut hyperlinks among provider construction and repair management.
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Additional info for Application Management: Challenges – Service Creation – Strategies
20 OECKING/DEGENHARDT with a high level of abstraction and specifics were gradually added over time – not least as a result of the steadily rising experience curve of IT managers in the companies and at the IT service providers. Currently the greatest merit of ASL is that it provides a way of clearly structuring the processes relevant to effective and modern application management, and consequently provides both IT organizations and external application service providers with starting points for success-oriented mapping of the company’s organizational and operational structure.
15 ff. Cf. ITSMF (2005), p. 37. Cf. ITSMF (2008). A detailed description of the contents of ITIL V3 will not be given at this point. For an introduction, cf. GRIMM (2010), p. 83 ff. 18 OECKING/DEGENHARDT ITIL essentially addresses three processes that are relevant to the industrialization of application management:55 ¾ The incident management process: This process encompasses all the faults, queries and problems reported to the user help desk by end users. Incidents may however also be triggered by support staff at the application service provider or be generated by certain tools.
Cloud computing can be considered a new computing paradigm that allows users to temporary utilize computing infrastructure over the network, supplied as a service by the cloud-provider at possibly one or more levels of abstraction”13. 3 of this contribution. 11 12 13 FOWLER/WORTHEN (2009), p. 2. YOUSEFF et al. (2008), p. 1. YOUSEFF et al. (2008), p. 1. 0 or a new Business Model for IT Provisioning? 35 According to Armbrust et al. “Cloud Computing refers to both the applications delivered as services over the Internet and the hardware and systems software in the datacenters that provide those services.
Application Management: Challenges – Service Creation – Strategies by Frank Keuper, Christian Oecking, Andreas Degenhardt, Anjali Arya, Markus Böhm, Bhaswar Bose, Laurent Cerveau, Petra Endholz, Freddie Geier, Maximo Romero Krause, Helmut Krcmar, Stefanie Leimeister, Irvathraya Madhukar, Benedikt Martens, Christoph Riedl, B